Frequently Asked Questions
Where can I find the best rates?
The best rates available on the internet can be found at https://iidlhospitality.com/en. Don't forget to check out https://iidlhospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.newdelhi@iidlhospitality.com or +91 11 4766 8888.
Facilities & Services
What are the services and facilities offered?
In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, IIDL Suites New Delhi features a swimming pool, kids room, steam and sauna room and more. For a full list of services and facilities, please visit https://iidlhospitality.com/en/facilities.html.
Are there fitness facilities provided?
Yes, there is a 24/7 fully-equipped gym for our in-house guests.
Is internet access provided?
Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.
What is the check-in time?
Check-in time is 2.00pm.
What is the check-out time?
Check-out time is 12.00pm.
What time is breakfast served?
Breakfast is served from 6.30am to 10.30am.
What is the cost of breakfast?
Breakfast is available at INR 850 per person. Prices exclude prevailing taxes.
What are the available dining options?
All-day dining is available at Epicure restaurant. The well-equipped kitchen also provides you with the convenience to cook in your apartment. In-room dining options are available as well. Please contact the Front Desk for the menu available.
Are laundry services provided?
Yes, laundry service is available subject to additional charges. There is also a washer and a dryer in the room for your convenience.
Please feel free to contact our Front Desk for more details.
What are the type of beds provided?
Double and Twin bedding configurations are provided.
Should you require more information, please feel free to contact us at sales.newdelhi@iidlhospitality.com or +91 11 4766 8888.
Are baby cots and extra beds available?
Yes, baby cots are subject to availability. Extra beds are also available subject to additional charges.
Please feel free to contact our Front Desk for more details.
Are newspapers provided?
Yes, complimentary newspapers are provided daily.
Are the residences disabled-friendly?
Unfortunately, we don't have apartments that are specially catered for wheelchair users.
If you require further assistance, please feel free to contact us at sales.newdelhi@iidlhospitality.com or +91 11 4766 8888.
Is on-site parking available and what is the cost?
Yes, complimentary on-site parking for 1 car is available during your stay. Please approach the Front Desk for more details.
Is airport shuttle service provided?
Yes, airport shuttle service is available. Please feel free to approach the Front Desk for more details.
What is the cost of hotel/service residence limousine services?
Limousine service is available from INR 2200. Prices exclude prevailing taxes. Please feel free to approach the Front Desk for more details.
What are the reception operating hours?
The reception operates and is available 24/7.
Is it possible to store my luggage at the hotel before check-in?
Yes, it is possible to store your luggage at the property. Please feel free to approach the Front Desk for more details.
Location
How do I get to the hotel?
Mayur Vihar Extension metro station is within 10 minutes' walking distance from the hotel.
Alternatively, you can also take a taxi from Indira Gandhi International Airport to IIDL Suites New Delhi.
Where is the closest bank, ATM and exchange office located?
The nearest banks and ATMs are located in Star City mall, within a 10 minutes' walking distance from the hotel.
Our hotel provides foreign exchange services. Please feel free to approach our Front Desk for directions or more details.
Are there any recommended attractions in New Delhi?
New Delhi is a colourful and vibrant city full of surprise finds. Some of the attractions include Qutub Minar, Red Fort, the tranquil Lodhi Gardens and more. For more recommendations, please feel free to approach the Front Desk.
Policies
What is the cancellation policy?
The cancellation policy is stated in detail and varies with the type of offer selected. For most of our rates, you can cancel up to 48 hours prior to check-in. However, please check cancellation policy for each available rate.
Should you require more information, please feel free to contact us at sales.newdelhi@iidlhospitality.com or +91 11 4766 8888.
What is maximum number of guests allowed in each residence type?
For Studio and One-Bedroom Apartments, the maximum occupancy is 3.
For Two-Bedroom Apartments, the maximum occupancy is 5.
Should you require more information, please feel free to contact us at sales.newdelhi@iidlhospitality.com or +91 11 4766 8888.
Are pets allowed?
Yes, IIDL Suites New Delhi is a pet-friendly property.
